We want to attract and nurture the finest talent.

We hire creative thinkers who have a pragmatic business mind, an entrepreneurial spirit, an international outlook and an appreciation of hospitality. We look for the pursuit of excellence and the capacity to look to the future while staying true to TheMerode’s DNA.

Our job opportunities

About the Role:

The Front Desk Receptionist is the first point of conduct for our members and guests. You must be warm, friendly, and engaging to provide an exceptional guest welcome and experience. You will be knowledgeable on all aspects of Hotel de Merode and be able to communicate clearly and concisely. You develop a close working relationship with our members and all teams within Hotel de Merode.

Responsibilities:

  • Build strong personal relationships with all stakeholders
  • Always be informed and knowledgeable on what is happening at Hotel de Merode
  • Always ensure a warm welcome to all members and guests. Be friendly, courteous and polite.
  • Know all the members by their name
  • To recognize repeat members and guests ensuring we understand all their requirements and preferences, ensuring that the clients feel valued
  • Make update on members updates in the ERP system
  • Answer phones promptly with a warm friendly tone
  • Direct people to the relevant areas and unit guests with their members
  • Handle the administrative aspects of the club
  • Ensure proper care of all furniture, fixtures, and equipment within Hotel de Merode. Any malfunctions and damage should be reported to the general manager
  • Comply with all statutory and company health and safety, fire, bomb and security regulations as well as liquor and licensing laws
  • Supports and contributes to the overall success of Hotel de Merode
  • Coordinate the cleaning team depending on events and club’s activities
  • Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.

Personal skills:

  • Has strong interpersonal skills needed to build trust amongst employees at all levels
  • Is a ‘team-player’ and enjoys working in partnership with colleagues
  • Views individual differences to build new ideas and innovations
  • “Owns” problems and find solutions.

Skills & Experience:

  • Previous experience hosting or in the hotel sector is a plus
  • Possess excellent written and oral communication
  • Passion for delivering excellent guest service
  • Strong interpersonal skills and ability to work within a team
  • Excellent organizational
  • Trilingual: NL – FR – EN

Interested in the position ?

Please apply: magali.peers@hoteldemerode.com

Spontaneous Application

    Upload your documents (CV, motivation letter, ...)